Privacy Policy
Last updated: 24/03/2025
CS Cleaning is committed to protecting your privacy and safeguarding any personal data that you provide to us. This policy outlines how we collect, use, store, and protect your personal data when you interact with our company.
Who We Are
When this policy refers to "we", "us", or "our", it refers to CS Cleaning Services, a professional cleaning company based in Milton Keynes, offering commercial, specialist, and contract cleaning services across the region.
We act as the Data Controller for the personal data you provide directly to us via our website or through any communication you initiate with our team.
What Personal Data We Collect
We only collect and process personal data that is necessary to fulfil our services or respond to your enquiries. This may include:
- Your name
- Email address
- Phone number
- Company name (if applicable)
- Service address or property location
- Details you provide in contact forms or service requests
- Website usage data (e.g. IP address, browser type, referring page)
We do not collect sensitive personal data unless you voluntarily provide it and it is essential for the service being delivered.
How We Use Your Information
We process your personal data to:
- Respond to your enquiries or contact form submissions
- Provide quotations, arrange site visits, and deliver cleaning services
- Manage invoices and payments
- Communicate service-related updates or scheduling
- Improve our services through client feedback
- Monitor and protect the security of our website
The legal basis for processing your personal data is our legitimate interest in running and delivering our cleaning services and responding to customer enquiries.
Who Has Access to Your Data?
Your personal data is only accessible to authorised staff within CS Cleaning and our trusted service providers (e.g. invoicing platforms or job scheduling software, if used). We do not sell or rent your data to third parties.
Where we use third-party services (such as website hosting or analytics), we ensure that they are GDPR-compliant and only process your data under our instructions.
Contact Forms and Website Usage
When you contact us via our website contact form, your details are sent securely to our internal email system. These details are used solely to respond to your enquiry and are not stored in the website database.
We may collect anonymous usage data via tools such as Google Analytics to monitor website performance and understand how users interact with our site. This data is non-identifiable and used for internal insight only.
Data Retention
We retain personal data only for as long as is necessary:
For customers: we retain data for the duration of our working relationship and for up to 3 years after to handle potential follow-up enquiries, complaints or legal requirements.
For enquiries that do not result in a service: data may be stored securely for up to 12 months before being deleted.
Your Rights
As a data subject under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of any incorrect or outdated information
- Request deletion of your data where appropriate
- Restrict or object to certain types of processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
Email: info@cscleaning.co.uk
Address: Old Stratford Business Park Unit A, Milton Keynes MK19 6FG
How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data. This includes secure email handling, password-protected systems, and restricted access to sensitive information.
While we take all reasonable steps to ensure your data is safe, please be aware that no internet transmission is ever 100% secure. By using our website or submitting information to us, you do so at your own risk.
External Links
Our website may include links to other websites. We are not responsible for the privacy practices of these external sites and encourage users to review their respective privacy policies before submitting any personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our site or services after any changes indicates acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please don’t hesitate to contact us at:
Old Stratford Business Park Unit A, Milton Keynes MK19 6FG